The Australian Char Group (AC)(including Auschar Polyco Pty Ltd) is committed to ensuring the privacy of personal information that you (the Visitor) might supply to us at this site (Visitor Data). When you access this site and submit any Visitor Data to us, your submission is an acknowledgment of and agreement with the terms of this statement and to the use of that Visitor Data by AC.

Any Visitor Data of a personal or sensitive nature that is collected from this site by AC will only be used as necessary for the business to be transacted between us and for the purposes of providing our Visitor with better services and products. It will not be disclosed to anyone else unless we are required by law to disclose it or you tell us we can or should.

AC access to the Visitor Data is limited to authorised persons – employees and in some cases contractors and consultants who are all bound by contractual obligation to maintain the confidentiality and privacy of that Data.

We may, in the ordinary course of our own business, use Visitor Data to direct market our products and services. You should indicate in your e-mail if you prefer not to receive that marketing material in this manner.

If any of the personal information which you submit to us changes or becomes inaccurate, we ask that you notify us of the changes, so that we can take steps to correct the data we hold. Unless you tell us, we cannot be responsible for inaccurate or out of date information.

All reasonable efforts are made to provide an acceptable level of confidence that Visitor Data cannot be used by unauthorised persons or in a manner likely to affect the reputation or standing of Visitors.

The sort of information we hold and collect from the Visitor Data and which might include personal information is:

  • Your organisation’s legal name;
  • Your business and trading names;
  • The name and title of the individual who represents your organisation or access the Web site on your behalf;
  • The e-mail address of that individual and the organisation;
  • The website address and the domain type of your organisation;
  • The telephone facsimile postal and street addresses of the organisation;
  • Information disclosed about your organisation in the enquiry or message submitted in the Visitor Data, including information we might be able to infer from the context such as sectoral, employment, turnover, geographical, and size issues;
  • The subject matter of the enquiry or message.

Much of what is collected and stored is for our own use only to evaluate the effectiveness of our Website and the services and products we post on that site. We use the information to improve the site content or navigation.

Subject to the rights of other Visitors and persons whose information may be collected and aggregated with yours, you may request and we will disclose to you details of your personal information in the Visitor Data that we hold at any time. Given our commitment to your privacy, we can request verification from you and evidence to support such a request to ensure that the person who so requests that information is the person entitled at law to receive it.

Most importantly, your Visitor Data will not be given to any third party by us, unless it is specifically required by law (law enforcement rights or where there is a threat to someone’s safety involved are the usual cases) or where full details have been given to you and you have provided us with your approval or consent.

If your organisation prefers, it may remain anonymous to the extent that the name of the organisation need not be provided to us or in being provided it is marked in a way that indicates that you prefer not to be personally identified.

You may at any time request AC to delete all Visitor Data held by us in relation to your organisation and we will take all reasonable steps to action that request promptly. However, there may be technical or other constraints to completely destroying all details of your visit and the information contained in your Visitor Data, as well as legal and statutory duties and responsibilities imposed on us that might also prevent us from destroying or removing from our records all such information.

Australian Char is committed to the National Privacy Principles that have been incorporated into the policy.

If you have any queries concerning this Privacy Statement, contact AC’s Privacy Officer on +61 3 5134 3555.